News : CCTs’ President Inducted in the Teleservices Pioneer Hall of Fame
United States - November 16th, 2009 - Cyber City Teleservices Marketing Inc. (CCT) is pleased to announce that Warren H. Golden, President of CCT, was recently honored as the 2009 recipient of the Pioneer Hall of Fame Award presented by the American Teleservices Association (ATA). The Association highlighted Warren’s outstanding contributions in front of a standing room only crowd of hundreds of contact center professionals during the Awards Gala of its annual Convention & Expo held in New Orleans, LA.
Since 1991, the ATA has awarded this honor to those change agents within the teleservices and direct marketing industries whose contributions, service and industry leadership have helped shape and enhance the progress and creditability of teleservices operations worldwide. Recipients of this award are enshrined in the Teleservices Hall of Fame located in the Taylor Institute for Direct Marketing located on the campus of the University of Akron.
Warren began his career more than 40 years ago while still attending night courses in college. During his quest for his "niche" profession, he deliberately experimented with employment in multiple industries, including banking, retail, service and manufacturing where he practiced his educated profession, accounting. He spent several years in each industry in order to determine the direction he wanted to pursue. Ultimately, retailing evolved as the industry that he would use to leverage and hone his skills for the next three decades. Warren’s initial position as a Financial Manager of a chain store operation prepared him to eventually serve as VP of Operations, CFO, EVP and CEO of multiple leading retail and catalog companies. As VP of Operations at major cataloger, Honeybee, Warren for the first time had overall responsibility for call center services, among other things. During his tenure at Honeybee he expanded the operation and was instrumental in taking the company public and then private again when the company was acquired. After a short stint at a catalog roll-up company, his next move was to serve as EVP and then CEO of the Lew Magram apparel catalog, where he grew the business substantially and left after the company was sold.
Given his experience running large in-house and outsourced operations on behalf of his employers, he joined forces with his industry colleague, Jonathan Rosenberg to develop, as Warren coins it, "a better mousetrap", in providing call center support to the direct marketing industry. In 1999, Warren aided his partners in establishing CCT which has since emerged as a leading provider of outsourced contact center and BPO services to a variety of industries through contact centers located in several of the most desired markets worldwide.
Commenting on the award, Tim Searcy, CEO of the ATA stated, "Warren’s contributions in teleservices and direct marketing coupled with his dedication to developing a unique approach to servicing clients while sustaining an outstanding environment for all CCT associates, highlights the clear rationale for the ATA’s selection of Warren for this coveted honor."
About Cyber City Teleservices:
CCT is the leading provider of targeted offshore contact center and back office services for the Direct Marketing industry. We employ over 5,000 highly skilled and motivated employees through out contact centers located in the US, Philippines and South America. Our core services include inbound customer care, sales, technical support and back office services. We also deliver outbound services such as survey, data collection and lead generation.
Published: Monday, November 16, 2009
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