China Mobile to Present at Contact Center Global Best Practices Conference
One of the major international presenters from 22 nations around the world
Las Vegas, NV USA and Beijing, China – executives from China Mobile will be presenting at the global best practices conference ‘Top Ranking Performers in the Contact Center World’ taking place 2-5th November 2010 at the Palms Resort & Casino in Las Vegas.
The contact center of China Mobile was founded in 1999. After 1997, China’s mobile communications market boomed. The company required a convenient channel, through which customers could have access to services anytime and anywhere. The overall strategy of the contact center is to develop a world class, cost-effective and efficient customer experience center, which is customer-oriented and culture-based and provides customers with pleasant experience, through technical innovations, delicacy and efficient management
The conference is unique in that it features only award winning contact centers and the people who work within them – they will be presenting their top tips for best practices and sharing the stage with presenters from 22 other nations who represent the best in the industry in 2010.
ContactCenterWorld, the Global Association for Contact Center Best Practices & Networking runs the event in Las Vegas every year and President Raj Wadhwani said "This is a unique event – no amount of money can buy a speaking slot and all the presenters are the best in the industry – not sponsors who make claims about what they can do, in fact we don’t invite anyone to speak, they all have to earn the right by undergoing a vigorous selection process where other executives who run centers vote and only the best present".
The conference features top banks, mobile phone companies, investment firms, retailers, government, consumer products manufacturers, outsourcers, airlines, hotels and many, many more sectors giving delegates the best from within the contact center world. More details can be found at this link www.ContactCenterWorld.com/conferences
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