City of Pensacola Selects CallRex Call Recording Software
Kirkland, Washington – April 26, 2011 -- Telrex, an Enghouse Systems (TSX:ESL) company and provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced that the City of Pensacola, Florida has selected CallRex Call Recording software for their ShoreTel IP telephone system. Working with Verteks Consulting, a Florida-based voice and data networking company, the City of Pensacola selected CallRex software for use within the city's seven contact centers.
"As we planned the telephone system for City of Pensacola, it was clear that CallRex Call Recording was an ideal solution for the project," said Don Gulling, president of Verteks Consulting. "CallRex Call Recording software is easy-to-use and affordable, and will help meet the City's needs for liability, quality assurance, and supervisor recording."
The City of Pensacola will use CallRex software in seven contact centers including: Energy Services of Pensacola, the airport, police and fire, City Hall, housing, and treasury departments. "We are delighted to be participating in the City of Pensacola project with our reseller, Verteks Consulting," said Jim Roark, vice president of sales and general manager for Telrex. "Together with our reseller community, Telrex is continuing to provide cost-effective Web-based call recording and monitoring solutions for companies of all sizes."
CallRex Call Recording software is a solution for companies looking to deploy effective, efficient and affordable call recording and monitoring technology. Offered through multiple license options, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions.
About Telrex: Telrex, an Enghouse Interactive brand, provides IP call recording and contact center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Corp., Cisco, Mitel, ShoreTel, Fonality, 3Com/HP, Avaya, BroadSoft, Vertical, Asterisk, and more.
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-medium-logo.jpg){kind=logo}
