The Global Association for Contact Center Best Practices & Networking

One of the major international presenters from 22 nations around the world

Las Vegas, NV USA and Sydney Australia – The Commonwealth Bank of Australia is one of the biggest banks in Australia. They recently consolidated several centers into one and will be presenting at the global best practices conference ‘Top Ranking Performers in the Contact Center World’ taking place 2-5th November 2010 at the Palms Resort & Casino in Las Vegas.

The Commonwealth Bank of Australia has had a number of contact centres in Sydney for the past ten years. In the last year they have consolidated those centres into one contact centre precinct in Paramatta (A Sydney suburb) where they have 450 seats.

The company's vision is "To be Australia's finest financial services organsiation through excelling in Customer Service". As a Contact Centre, they have taken the company vision and turned it into a mantra of Ten Five One. TEN out of ten is customer satisfaction, FIVE out of five in employee satisfaction (as measured by Galup) and ONE for first call resolution. The contact centre is now firmly at the heart of the service delivery offering to customers, reflected in the fact that they are now considered to be a profit centre delivering revenue as well as service satisfaction to the organisation.

The conference is unique in that it features only award winning contact centers and the people who work within them – they will be presenting their top tips for best practices and sharing the stage with presenters from 22 other nations who represent the best in the industry in 2010.

ContactCenterWorld, the Global Association for Contact Center Best Practices & Networking runs the event in Las Vegas every year and President Raj Wadhwani said "This is a unique event – no amount of money can buy a speaking slot and all the presenters are the best in the industry – not sponsors who make claims about what they can do, in fact we don’t invite anyone to speak, they all have to earn the right by undergoing a vigorous selection process where other executives who run centers vote and only the best present".

The conference features top banks, mobile phone companies, investment firms, retailers, government, consumer products manufacturers, outsourcers, airlines, hotels and many, many more sectors giving delegates the best from within the contact center world.
More details can be found at this link www.ContactCenterWorld.com/conferences

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Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking