The Global Association for Contact Center Best Practices & Networking

Berlin, Germany: 6th September, 2010 – CommuniGate Systems,a provider of efficient, massively scalable Unified Communications, today announces its partnership with Smartworld, an industry provider of secure, smart, and integrated communication solutions, to deliver Smart Hosted UC to small and medium sized Enterprises across the Middle East.

Smartworld’s hosted service is a secure end-to-end solution for Enterprises with a user-friendly interface that allows companies to instantly implement and seamlessly integrate with existing business applications and smartphones; allowing employees to access information with ease wherever they are. With a pay-as-you-go model, companies do not need to invest upfront and can rapidly scale their infrastructure resource to meet business demands. In addition, the cloud based solution gives companies the flexibility and control to seamlessly add or remove employee accounts from the service, accommodating its changing business needs.

Powered by CommuniGate Systems’ UC Centrex, Smart Hosted UC provides a suite of integrated enterprise communication applications to businesses; including email, contact management, instant messaging, calendaring, file sharing, telephony and mobility, all on one secure platform.

UC Centrex enables Smartworld to minimize deployment and operational complexity, whilst delivering customer-centric solutions that are quick to provision and activate, with rapid return on investment (ROI) and low total cost of ownership (TCO).

The white-labeled UC Centrex solution enables Smartworld to deliver highly customizable individual solutions to their business customers under their Smart Hosted UC brand; thereby maintaining customer ownership, increasing customer lifetime value, enhancing brand value and awareness, with a secure, scalable, carrier-grade, multi-tenant platform.

"With clear and solid direction, Smartworld are bringing an innovative and much needed product to the Middle East." commented Carlo Petrolo, Director, Middle East and Africa CommuniGate Systems, "With UC Centrex, Smartworld can deliver customized individual services to small and medium sized businesses; securely, cost effectively and on a robust unified platform."

Mustafa Kaddoura, CTO, Smartworld said, "The feature-rich UC Centrex solution gives Smart Hosted UC a cutting–edge boost to offer business-focused communications service for small and medium sized businesses in the Middle East. Smart Hosted UC will provide a robust and secure platform for small companies to manage business processes and boost employee productivity without the need of upfront investment."