The Global Association for Contact Center Best Practices & Networking

Philippines - 17th November, 2009 - Convergys Corporation, a global provider in relationship management, continues to expand in the Philippines and it needs more employees right away. Convergys said today it plans to hire approximately 4,500 more agents between now and the end of February for its twelve contact center facilities in the Philippines.

With approximately 18,000 employees today, Convergys in the Philippines is well on its way to surpassing 20,000 employees in the near future.

"Convergys contact center agents continue to deliver superior relationship management services on behalf of our clients and that’s why there’s a global demand for their expertise," said Marife Zamora, Convergys Vice President and Country Manager. "The continued demand from our blue chip international clients to place their operations either partially or fully in the Philippines is a testament to the quality of service our agents provide on a daily basis. I encourage anyone in the Philippines who is looking to start a career with Convergys - a global leader in the BPO industry - to text ‘CVG’ to 2600, or to email their resume to jobsph@convergys.com to start the application process."

At the inauguration ceremony of Convergys’ Glorietta facility in which Her Excellency, President Maria Gloria Macapagal-Arroyo was the guest of honor, Convergys launched the "Wear Your Dreams" campaign, a new venture with Bench/. Between now and the end of December, hired recruits will receive an exclusive Convergys-Bench/ t-shirt, making them a "walking dream ambassador" for the company.

Convergys, as defined by its core set of values, is committed to building from within by emphasizing talent development among its employees. Through a number of training and development programs provided, employees can build a future with Convergys and move into bigger roles throughout the company.

Convergys contact centers provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing. All Convergys facilities are closely integrated into Convergys' "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, and assures high flexibility for our clients.

About Convergys:
Convergys Corporation is a global provider in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.