News : Convergys Hiring 414 at Lake Mary Center
Jan 10, 2012 -- Convergys Corp.is hiring 414 new customer service and technical support positions for its contact center in Lake Mary.
The positions and their job functions include:
• Customer service/sales associates to assist customers with the addition of new services, changes to their account, or any technical troubleshooting or billing questions. Some of these positions are bilingual, requiring candidates to be fluent in both English and Spanish.
• Technical support representatives and technical engineers to troubleshoot hardware and/or software issues. Candidates must have thorough understanding of various software applications, including Microsoft Windows and Mac OS X.
Michele Griffin, site leader at the Lake Mary center, said the growth of a current client program and the addition of a new line of business created the additional employment opportunities for local job seekers.
Interested candidates can apply online.
Posted by Veronica Silva Cusi, news correspondent
Convergys Corporation is a global provider in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.
Published: Thursday, January 12, 2012