The Global Association for Contact Center Best Practices & Networking

Sept 20, 2011 -- A Cincinnati-based contact center company has expressed intentions of expanding its operations in the Philippines.

Convergys Corp., which has 70,000 employees in 68 facilities around the world including one in Cebu, plans to continue its relationship with the Philippines, its president and chief executive officer Jeffrey Fox said during a courtesy call on President Benigno Aquino III.

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"I met with President Aquino to re-emphasize the partnership and growth opportunities that Convergys and the country of the Philippines have together and to confirm our long-term commitment to invest in the Philippines," Fox said at a meeting with Aquino at the Guggenheim Room of the Omni Berkshires Hotel, New York.

Fox pledged to partner with government in its advocacy to alleviate poverty, provide more jobs, and spur economic growth through its commitment to invest in the Philippines.

He also said that Convergys recognizes the growth opportunity offered by the Philippines and that the company was taking definite steps to ensure that the partnership between the two remains strong.

He added that he took the time to personally thank the President for all the help he has done in making the BPO industry in the country flourish.

"We appreciate everything that the government does to make sure that we're good partners," Fox said.

Fox said the President likewise recommitted his government’s support for the industry.

"The President has a history of being engaged and very supportive of not only our industry but I think all industries that can bring quality jobs to the Philippines," he said.

Meanwhile, EXL Services, a provider of outsourcing and transformation services to Global 1000 companies in multiple industries, also told Aquino about its planned expansion the country.

Bill Bloom, executive vice president of EXL Services said his company has a growing base of clients who need higher end services than traditional call center work.

Called "middle office," this type of higher end services caters to work needed by professionals in health and business fields.

"That would include work that is typically provided to physicians, nurses or lawyers or accountants and we’re building models such that we can offer those services to our clients here in the US from our centers in the Philippines," Bloom said.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.sunstar.com.ph

About Convergys:
Convergys Corporation is a global provider in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.