Dec 7, 2011 -- Convergys Corp. will open a contact center in Jamaica, employing nearly 1,000 people when fully staffed in 2012.
"We believe this center will benefit not only Jamaicans with attractive jobs, but also our clients with a new option for near-shore, agent-assisted English-speaking customer service, including traditional phone, email and chat support," said Andrea Ayers, president of downtown Cincinnati-based Convergys’ customer management business, in a press release.
Convergys, which provides outsourced customer service centers, employs 70,000 people in 68 contact centers serving industries such as financial services, pharmaceuticals and e-commerce.
The Jamaican center will be located in Montego Bay, where most of Jamaica’s 30-plus other companies in the industry operate. The company "offers Jamaicans new employment and career opportunities in an industry with a bright future in Jamaica," said Dr. Christopher Tufton, Jamaica’s minister of industry, investment and commerce.
Jamaica is the third largest Caribbean island, with the largest English speaking population in the region.
About Convergys: Convergys Corporation is a global provider in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.
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