Corporate Call Center to Add 250 Call Center Positions
As More Seniors Enroll in the Increasingly Complicated Medicare Part D Prescription Drug Benefits and Medicare Advantage Plans, a Health Care Benefits Company Turns to Corporate Call Center for Trained, Licensed, and Credentialed Sales Agents BLUE BELL, Pa., September 07, 2010 -- Corporate Call Center (CCC), a Business Process Outsourcing (BPO) service provider that specializes in supporting the full customer lifecycle of sales, service and retention for insurance, healthcare, and financial services sectors, today announced it has entered into an agreement with a new client and will add more than 250 jobs in its Blue Bell, PA Sentry Park facility.
The client, a U.S.-based health care benefits company, will use Corporate Call Center for Medicare sales and support. The Client chose CCC for its expertise in sales, customer services and retention services, in addition to the company's wide breadth of industry knowledge and experience providing Medicare health benefits solutions.
"We are extremely pleased about our newest partnership and the opportunity to bring additional business and employment to the region," said Corporate Call Center’s President, Frank Pettinato. "We are confident that our vast experience coupled with our industry leading teams, processes, and technology will provide a comprehensive, best-in-class solution."
CCC’s two operations in Blue Bell will house more than 800 agents this fall, representing a 40% year over year growth. Although many call centers are experiencing lower demands and severe cut-backs, Corporate Call Center is seeing increased demand from the insurance and healthcare markets as more seniors enroll in the ever more complicated Medicare Part D prescription drug benefits and Medicare Advantage plans. CCC will provide the training for a state insurance license necessary to work for their new client.
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