The Global Association for Contact Center Best Practices & Networking

United States, Melville - February 25, 2009 - CosmoCom, a provider in Contact Center Consolidation 2.0, today announced that its CosmoCall Universe™ contact center platform has been deployed throughout the Video Monitoring Center at Iverify, a security and customer care company. CosmoCall Universe strengthens Iverify with an all IP software platform that broadens the number of ways customers can contact Iverify’s Video Monitoring Center for assistance to include telephone, email, voicemail, fax, web chat, and web-based audio and video.

Iverify’s monitoring center known as "The I" houses a trained Protection Team who respond around the clock to issues ranging from operational audits to emergencies requiring immediate intervention, including reaching out to law enforcement for instant response. CosmoCom’s partnership with Iverify improves the Protection Team’s ability to manage the complex multi-channel communication methods used in today’s marketplace.

"We selected the CosmoCall platform because of CosmoCom’s unique experience with moving many different types of media signals though a call center," said Mike May, President and Chief Executive Officer of Iverify. "Their extensive experience with different signals, especially video, enables us to address events coming into The I via everything from phone calls and email to motion detectors and DVRs."

"Organizing our inbound communications using this intelligent platform is the most effective way to quickly get every event to the right Protection Specialist at the right time, allowing us to respond to a customer’s issue with the care they need, when they need it," added May. "CosmoCom’s critical technology improves our overall customer service, increases our ability to intervene in security situations in real-time and further protects people where they live, work and play."

"Iverify recognized the value of our multimedia capabilities in their particular application and found that it was easy to integrate our system into their environment," said Ari Sonesh, CosmoCom’s CEO and Chairman. "We are always delighted to see customers like Iverify apply our system in creative, innovative ways that help their businesses."

About CosmoCom:
CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations -- onshore, offshore, and home -- formal and informal agents, captive and outsourced operations, multi-channel, and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers.