The Global Association for Contact Center Best Practices & Networking

MELVILLE, NY – February 22, 2011 -- CosmoCom officially announces that Texas based provider in Language Support Services, MasterWord Services, has chosen their CosmoCall Universe™ contact center suite to provide the backbone for their voice and video interpretation service.

This service will assist patients with Limited English Proficiency (LEP) to communicate more effectively with health care providers, giving those patients an opportunity to play a more active role in their treatment. MasterWord’s new service will facilitate communication by giving medical center staff the ability to connect remotely - via voice and/or video - to interpreters from around the United States through their CosmoCom based Contact Center. This service will bring a new helping hand to healthcare staff when communication is desperately needed with patients and their families. This is especially helpful in dealing with Admissions and Emergency Room treatment in critical situations.

CosmoCom’s Video Contact Center solution uses the same advanced skills-based routing methodology used for all media types to seamlessly connect telephone and video calls to MasterWord’s interpreters regardless of their location. This provides MasterWord the flexibility needed to work with a broader pool of Interpreters across the United States giving healthcare staff access to many languages - especially those that are not commonly spoken in the area - ensuring timely and accurate communication regardless of the patient’s language.

"While effective communication is required by private and federal organizations regulating healthcare entities, healthcare staff and their patients do not always have resources readily available to make this happen. We take great satisfaction in knowing we are offering a service easily accessible to everyone that helps meet those requirements - but most importantly, providing another tool that will give providers and patients the ability to be true partners in the patient care process," states Mila Golovine, founder and President of MasterWord Services.

"Proper communication is an important pre-requisite for proper medical care. We’re happy that innovators like MasterWord Services are finding better ways to improve patient care for those with language differences using our virtual call center technology," said Dr. Ben Eisner, CosmoCom President.

About CosmoCom:
CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations -- onshore, offshore, and home -- formal and informal agents, captive and outsourced operations, multi-channel, and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers.