The Global Association for Contact Center Best Practices & Networking

Melville, NY, May 12, 2011 -- CosmoCom today announced that its, real-time contact center reporting and quality monitoring application, CosmoDashboard, has won a prestigious 2011 Long Island Software Award (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA recognizes innovation and excellence in software development by Long Island-based companies.

CosmoCom’s all-in-one contact center suite has won numerous awards since it was first introduced in 1996, yet this is the second time in the past year that CosmoDashboard has been independently recognized for the power and flexibility it brings to real time reporting, having been a recipient of the most recent TMC IP Contact Center Pioneer Award as well. CosmoDashboard gives contact center administrators and supervisors unprecedented power and flexibility to monitor the real-time activities of one or many virtual contact centers via a highly customizable and interactive graphical interface within CosmoCom’s unified supervisor desktop.

CosmoDashboard’s ease-of-use enables management to personalize real-time contact center metrics for queues, skills, teams, groups and more to suit their operational needs. Contact center supervisors and managers no longer have to adapt to the information presented, they control it. They can also securely share specific reports and views with absolute confidence that data will be filtered using sophisticated permission profiles that dynamically present viewers with only the relevant data that they are permitted to see. Views can be customized to create wallboards that can be presented on large screens and user desktops. CosmoDasboard can even be configured to push out proactive alerts to subscribers, via e-mail, SMS or even a social media page, providing intelligent notification of pre-defined events like when a service level falls below a pre-defined threshold.

"Time and time again, customers tell us how critical reporting is to their call center operations," said Dr. Benjamin Eisner, President of CosmoCom, "We are proud to offer such flexible contact center reporting technology that empowers managers and supervisors to drive the most value from their contact centers; something that is affirmed over and over again by our customers, prospects and through independent recognition like the LISA Awards."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

About CosmoCom:
CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations -- onshore, offshore, and home -- formal and informal agents, captive and outsourced operations, multi-channel, and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers.