News : Coventry Contact Centre Helps Local Pupils
Oct 3 2011 -- Pupils from President Kennedy Community School and College have visited Coventry-based contact centre, Fusion, to learn about the importance of communication within a business environment.
The workshop forms part of Fusion’s ongoing partnership with the school, which has seen the company donate £8,000 toward helping re-build the schools Business and Technology Centre.
The 10 modern foreign language GCSE pupils had a tour of the Mile Lane Fusion site, which now employs over 400 employees. The students were given various presentations which covered areas such as how to effectively communicate with both customers and employees and how communication methods are changing with technology.
Ian Stavers, contact centre manager at Fusion Coventry, said: "Through our seminars we have demonstrated how good communication motivates people.
"While at school children are told that good communication is really important in helping them to pass their exams.
"However, our workshop was all about reinforcing this in a real-life, working environment and highlighting that good communications skills are just as important out of school as they are in school. What they are being taught today can have a very real impact on them when they join the working world."
Fusion has been working with President Kennedy Community School and College for almost a year as part of its commitment to supporting the local community.
Posted by Veronica Silva Cusi, news correspondent
About Fusion Outsourcing:
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing services to major local and international players in the telecommunications, financial services and insurance, travel and leisure and utilities industries – some of our clients are among the biggest local and international players in their respective fields. Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 25,000 employees operating across 31 delivery centres in ten countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 200 clients, many on the Fortune 500 list, across nine industry verticals.
Published: Tuesday, October 04, 2011