March 23, 2012 -- Lakson Group subsidiary Sybrid (Pvt.) Ltd., a Business Process Outsourcing company, has completed a contact centre which it will manage for Telenor Pakistan, according to a press release issued by Sybrid.

The new centre will create 500 jobs and will allow for efficient process handling to meet growing customer needs. Rs100 million has been invested by the Lakson Group to build the supporting infrastructure. To mark the completion, an inauguration ceremony was held which was attended by senior officials of Lakson Group, Sybrid and Telenor Pakistan.

Lakson Group Chairman and Sybrid CEO Iqbal Ali Lakhani speaking at the inauguration said that the company is "proud to have completed the project well before the stipulated deadline. This is the first step Sybrid has taken in providing Telenor Pakistan a holistic customer services package, and we look forward to allowing them to enjoy sustained costs and efficiency advantages through this partnership."

Telenor Pakistan CEO Lars Christian Iuel said that "Telenor Pakistan is committed to building a stronger customer-centric organization. Our partnership with Sybrid is a step in that direction. In addition, we are excited to offer Lakson Group the Easypaisa platform to enable them to disburse salaries efficiently. The partnership is an excellent example of mutually beneficial synergies created by both organisations."

Posted by Veronica Silva Cusi, news correspondent
Source: http://tribune.com.pk

About Sybrid Pvt. Ltd.:
Sybrid is a global management consulting,technology services and outsourcing company with multiple offerings.The modern day industrial landscape is becoming increasingly dynamic,leading the businesses to work in a climate of increased competition with more focus on specialization.With this perspective in mind,Sybrid relieves companies from their non-core business engagements by providing elaborate yet cost effective solutions in BPO, Customer Sensing and CRM.

About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.

Published: Monday, March 26, 2012

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