The Global Association for Contact Center Best Practices & Networking

Cross Country Automotive Services Ranked #1 in the Contact Center World
Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates heard from organizations who run contact centers and what best practices they utilise to make them the best in the world.

Cross Country Automotive Services was voted no.1 by the audience in a tough contest based on the information and questions and answer session.

For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.

Cross Country’s innovative, privately labeled customer relationship management programs connect, inform and assist drivers while building brand loyalty. Cross Country leverages emerging technologies, data and application integration, and multi-modal experiences to deepen customer relationships at critical customer touch points. Its customized solutions include accident scene and vehicle release management programs, comprehensive roadside assistance plans and connected vehicle solutions (telematics) through its ATX Group division.

Foreign and domestic automakers with greater than 90% of U.S. domestic sales, as well as more than 30 of the largest automobile insurance carriers utilize Cross Country’s expertise to engage with more than 76 million of their customers. Cross Country Automotive Services is a member of the Cross Country Group, one of the largest privately held providers of customer service programs in North America.

Commenting on the awards and conference, Raoul Iotti , Director of Contact Center Operations at the Tucson center told us "The conference was truly rewarding. There were so many presentations from all over the world that were both inspiring and educational. After attending three of the world conferences, several realities still amaze me. First, the fact that the industry has reached such epic global proportions. Second, a central theme of this conference (in my opinion) was that although the attendees hailed from all over the world and from every walk of life, we share similar challenges & opportunities, and seek to achieve the same positive results for our people and our business. Three, the competition becomes more intense every year as all our expectations evolve. It is my honor and privilege to have represented all the true Cross Country heroes and told our story. This Gold medal belongs to all our heroes... from the owners of our company to every associate. Thank you"

Pic above Raoul Iotti (left), Director of Contact Center Operations - Cross Country Automotive Services receiving the award from Raj Wadhwani, President ContactCenterWorld

"It is an honor to be recognized by the industry as having the best call center in the world. We are proud to accept these prestigious awards – to be chosen by a group of our peers is a testament to our contact centers excellence." "Earning this award recognizes the focus and service excellence that our contact center associates consistently deliver on behalf of our clients who trust us to support their customers," said Charlie Cavolina, chief service officer and senior vice president of service delivery for Cross Country.
Raj Wadhwani, President of ContactCenterWorld added "This is a tough category – all the presenters have amazing stories and perform brilliantly in managing their customers and engaging their staff. Cross Country did an amazing job to win and we once again congratulate them – they have won in previous years and came back to compete and benchmark"

The Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link http://www.contactcenterworld.com/worldawards

The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link http://www.contactcenterworld.com/conferences

A full list showing the 2010 Global Rankings for all awards can be found at this link
http://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=B1AF3648-3E6D-4B47-9219-FDE4BD016F25

About Agero:
Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.