The Global Association for Contact Center Best Practices & Networking

Miami and Toronto, Canada - Datatel Communications Inc. a provider of hosted Interactive Voice Response (IVR) solutions, announced today it has released three new service plans, in addition to its custom applications. These plans are designed to help small to mid-size call centers with the difficult task of meeting PCI compliance requirements by providing a PCI Ready, Hosted IVR Payment Gateway, with secure connectivity to credit card processors.

As a Hosted Solution, Datatel provides Call Centers with the key components to process credit card payments while meeting PCI compliance requirements. The solutions are designed to be deployed in days, with minimal technical effort.

All service plans, Standard, Professional and Premium, include: Set-up, Assisted by a Telephone Payment Expert, various API’s allowing for information to flow between the Call Center, the PCI ready Telephone Payment Gateway and the Processor thereby providing the highest level of security and flexibility.

Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.

About Datatel:
Datatel helps Call Centers with the difficult task of meeting PCI compliance requirements, by providing a PCI Ready, Hosted IVR Credit Card Payment Gateway. Your callers can pay their bills/fees/contributions by phone 24/7, in a PCI compliant environment.