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Dec 8, 2011 -- Dell is rounding out its cloud CRM (customer relationship management) service with the addition of Salesforce.com's Service Cloud customer-service software, the companies have announced.

The service joins Salesforce.com's core CRM sales application in Dell's Cloud Business Applications offering, which also incorporates the Boomi integration framework for connecting the software to on-premise systems or other cloud services.

It's available now, but only in the US, Dell said.

Salesforce.com and Dell's relationship makes sense for both the vendors and their customers, said analyst Denis Pombriant, managing principal of Beagle Research.

"For Dell, it gives them another way to add value to the relationship with their customers," he said. "Rather than just selling hardware, it's something that lets customers see them as a solution provider."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.computerworlduk.com

About Dell:
Dell was founded in 1984 by Michael Dell on the simple concept; that by selling computer systems directly to customers, we could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. Established in Ireland in 1990., Dell is Ireland 19s largest exporter, *largest technology company and its second largest company overall**. Dell has two locations in Ireland - a European manufacturing facility, based in Limerick and a European Business Campus, based in Cherrywood, Co Dublin. Dell promotes and values continuous learning and has driven Business Process Improvements (BPI) into all elements of its operations in Ireland. The approach has been to educate employees to think from the customer perspective and to use a methodology and toolset to improve everything they do.

About Salesforce.com:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.