News : Delta Career Education Corporation Grows With AltiGen's Advanced Call Cente
SAN JOSE, CA, Sep 16, 2010 - AltiGen Communications, Inc., a provider of integrated Microsoft-based Unified Communications solutions, helps Delta Career Education Corporation maintain fast-paced growth across the country.
Delta Career Education Corporation is an educational services company that operates for-profit, post secondary schools serving the growing need for career-oriented education in the new service economy. Delta's core mission is to provide educational programs that deliver real-life career skills and lead directly to employment upon graduation. Since 1998, Delta has provided education to over 16,000 students across 37 campuses through acquisitions and partnerships.
Delta's philosophy to provide individualized attention to each student throughout the education process requires a strong communications platform and in many cases advanced functionality to ensure students are always able to get connected. Delta realizes the value in finding one solution that meets all of their communications requirements for both existing and future campuses.
"AltiGen's Call Center capabilities far exceed any system we have encountered in our newly acquired schools," stated Bill Nance, Chief Information Officer. "From call center agent software to critical reporting and call routing, we're happy with every aspect of the system. It's our goal to implement AltiGen's advanced software-based Call Center solution in every new campus. In addition, we are in the process of testing AltiGen's latest mobility software -- MaxMobile. MaxMobile allows our management team to stay connected via smart phones giving us direct access to visual voicemail, employee directory with real-time presence, advanced call control and more -- anywhere in the world."
"Delta is a company which we have supported for over five years," added Terry Winters, Chief Operating Officer of Westel Communication Services. "Our service, system implementations and proven reliability of the AltiGen solution has given us the opportunity to continue to support Delta. Recently we began work on a new Enterprise Licensee Agreement to support Delta's growth. The ELA program reduces the complexity and costs associated with enterprise-wide VoIP deployments. In the future, Delta will have access to an unlimited number of applications, users and locations to accommodate expansion. We are excited to be a part of Delta's growth and successful education services."
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com
About Altigen Communications:
AltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
Published: Friday, September 17, 2010
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