News : Door to Door Storage Expands Call Center After Record-Breaking Year
Kent, WA, March 30, 2012 -- Door to Door Storage, Inc., a provider in portable storage and moving, recently announced that it will respond to strong growth in 2011 and projected growth in 2012, by doubling the size of its call center and expanding support hours starting in April.
According to the U.S. Census Bureau, one out of every eight Americans moved in 2010--nearly 38 million people. Young adults were identified as being the most mobile. Approximately 25 percent of adults between the ages of 20 to 29 relocated. This information comes on the heels of a record breaking year for long-distance moving at Door to Door™.
"In these economic times people are looking to make their dollar go further. Our customers report that the value of services provided by Door to Door exceeds the competition. Our customers rewarded Door to Door with their business which allowed us to surpass our revenue goals for 2011," said Tracey Kelly, Senior Vice President of Sales and Marketing for Door to Door Storage(R). "Last year we increased call center hours to meet the additional demand. Our customers told us they appreciated the ability to reach Door to Door after hours at their convenience. In our continuing strategy to improve customer experiences we are again expanding our call center hours and doubling our call center staff as we prepare for an even busier 2012 season."
The new business hours take effect April 16, 2012. Already open seven days a week, customers will now be able speak with a moving and storage consultant Monday through Friday from 6:00 a.m. to 9:00 p.m., Saturday from 6:00 a.m. to 5:00 p.m., and Sunday from 9:00 a.m. to 5:00 p.m. (Pacific Time Zone).
These service upgrades build on many customer focused initiatives implemented by Door to Door in the prior year with the launch of a new website, a mobile site for enhanced accessibility, and social media campaigns that included a Facebook page and a blog. The company’s online innovations make it possible for customers to order moving services, storage services, add Door to Door’s best-in-class customer protection plan (CPP) and make payments—all from the convenience of a computer or mobile device.
The company remains dedicated to helping individuals and families across the country manage life transitions that can include job relocations, staging/selling a home, remodeling, military moving/storage, or going away to school.
"Focusing on our customers is the key to our success. We continue to listen to their feedback and incorporate their suggestions into our day-to-day business practices," said Kelly.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, April 02, 2012
- Mokulele Airlines Relocates Its Call Center to Maui
- North Texas Tollway Authority Ups Customer Service
- North & South American Contact Centers Ready To Compete in Global Awards
- Airline Shutdown Leaves Questions Over Raleigh County Call Center
- Pegasus Solutions Adds US Call Center for Expanded Global Booking
- New York's 911 Emergency Call Center Suffering Shortage of Operators