02 September 2010 -- Dyno-Rod has appointed secureVirtual to roll out a customer relationship management (CRM) system across its 100-plus franchises. The drain, plumbing and locksmith services firm is using a bespoke configuration of the Microsoft Dynamics CRM system hosted in a private virtual environment, which is being managed internally by Dyno-Rod’s IT department.
The system provides a centralised location for customer details, tracking jobs, processing orders and invoices, managing sales calls and transmitting customer information.
The platform has been customised to integrate with that used by parent company British Gas, in an automated process that runs for five hours every night to link data in the two systems while files are backed up.
Posted by Veronica Silva Cusi, news correspondent Source: http://www.v3.co.uk
About ContactCenterWorld.com: Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center Best Practices & Networking
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-medium-logo.jpg){kind=logo}
