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eHarmony Selects eGain’s Solutions SUNNYVALE, Calif. – May 13, 2004 – eGain Communications Corp. (OTC: EGAN.OB), a provider of customer service and contact center software to the Global 2000, today announced that eHarmony, the Internet's fastest growing relationship service, selected the hosted version of eGain's software for providing personalized customer service through email, chat and web self-service to its rapidly growing membership. "Providing scalable and effective online customer service to our fast-growing user-base is a critical element of our member value proposition," said Greg Steiner, Chief Operating Officer for eHarmony. "Breadth and depth of the suite, scalability, ability to easily integrate with existing business systems, and flexible deployment options were among key criteria for our selection of eGain over other vendors as our solution provider." Singles are increasingly using online dating to find suitable partners in North America. Last year alone, at least half of all singles in the US visited an online dating site, spending over $300 million in the quest for love. eHarmony is at the forefront of this trend with a four million member-base, growing faster than any other online relationship service.
eGain is a provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For more than a decade, global companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.
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 115,474 Global Members 
 
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