"Providing scalable and effective online customer service to our fast-growing user-base is a critical element of our member value proposition," said Greg Steiner, Chief Operating Officer for eHarmony. "Breadth and depth of the suite, scalability, ability to easily integrate with existing business systems, and flexible deployment options were among key criteria for our selection of eGain over other vendors as our solution provider."

Singles are increasingly using online dating to find suitable partners in North America. Last year alone, at least half of all singles in the US visited an online dating site, spending over $300 million in the quest for love. eHarmony is at the forefront of this trend with a four million member-base, growing faster than any other online relationship service. "Market-leading e-businesses and companies trust eGain's software to provide standard-setting multi-channel customer service," said Ashu Roy, CEO of eGain. "The selection of eGain as a trusted partner by a leader like eHarmony is yet another testament to our product capabilities as well as our track record in delivering scalable customer service solutions to industry leaders."

About eGain:
eGain is a provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. eGain Service™ 7, the company’s software suite, includes integrated applications for web self-service, email management, knowledge management and live web collaboration.