EGain Launches Web Cobrowsing For The Apple® IPad Platform
Mountain View, CA (August 15, 2011) -- eGain (EGAN.OB), a provider of cloud and on-site customer interaction software for sales and service, today announced the immediate availability of eGain Cobrowse™ for smartphones and tablets, including the Apple iPad, Apple iPhone, and Android-based devices.
Online form-filling is a major hurdle in customer acquisition and on-boarding processes, especially in regulated sectors like financial services, insurance, health care, and government. Increasingly complicated forms confuse and frustrate customers. As a result, 75% of all web forms are abandoned. With eGain Cobrowse, businesses can help customers on iPad and other mobile devices complete web forms in a convenient and secure manner—while simultaneously engaging them in a call or text chat. A transformational technology, Cobrowse not only increases form submission but also creates the "wow" effect in customer experience. "Our clients have seen as much as 200% improvement in online form completion when they use cobrowsing to help customers fill forms on the web," said Ashu Roy, eGain CEO. "We are delighted to offer our innovative cobrowse product on the iPad and other mobile devices."
About eGain Communications: eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. eGain has operating presence in North America, EMEA and APAC.
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