7 February 2011 -- As demonstrations continue in Egypt, what was once a burgeoning telecommunications industry seems to be falling flat. Already, large companies such as Microsoft and Hewlett-Packard have left the country for fear their networks won’t be able to recover properly. It comes as the government shut down the Internet for four days over last weekend, leaving many call-centers unable to provide services to their global customers.
"Egypt’s government demonstrated just how quickly it can unwind its hi-tech goals," wrote Patrick Thibodeau for Computerworld.com.
Microsoft is only one of the 120 companies in Cairo’s Smart Village, but it is a leader there. With its global Xbox support call center located in Cairo, the interruption of Internet services by the Egyptian government forced Microsoft to make alternatives available to its customers. Microsoft said in a written response that it "is constantly assessing the impact of the unrest and Internet connection issues on our properties and services. What limited service the company as a whole provides to and through the region, mainly call-center service, has been largely distributed to other locations."
Hewlett-Packard, also at the Smart Village, said it told its employees to stay at home for the near future as the popular uprising continues into its second week.
About Microsoft: At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
About Hewlett-Packard: Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.
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