Epicenter Takes to the Cloud with CosmoCom-Based Hosted Contact Center
MELVILLE, NY – July 27, 2010 – CosmoCom announced that Indian call center outsourcer, Epicenter Technologies, is improving their collections services utilizing the InstaCC cloud-based Hosted contact center offering from Tata Communications. Epicenter is using the CosmoCom-powered customer communication platform to support their blended inbound and outbound collections projects for their clients, which include many Fortune 300 companies. Epicenter Technologies Pvt Ltd (ETPL) is part of the US $2.4 billion Kalyani Group.
According to Epicenter, they selected the InstaCC, CosmoCom-based hosted contact center service for a number of reasons: the reputation for being a solid platform; the network-based architecture; the inherent scalability of the on-demand model; and the proven hosting reliability from industry leader Tata Communications. Furthermore, the option to add web and email to their contact channels supports their future plans.
"We have found InstaCC to be the best and most reliable customer service technology platform which ensures predictable performance to exceed our customers' SLAs," says Epicenter's CTO, Ashish Pachwadkar, "It has lived up to expectations and proven to be a great value for the money."
Besides using the service to handle skills-based routing of incoming calls in their call centers, Epicenter is finding success employing the platform for their late stage collections activities, running dialing campaigns 16 hours/day, six days a week.
CosmoCom's CEO, Ari Sonesh, commented, "This is a great example of how CCU provides the rich contact center feature-set required by outsourcers and collections agencies, as well as a showcase for the value of cloud-based contact center."
Posted by Veronica Silva Cusi, Asia Pacific correspondent
About CosmoCom: CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations -- onshore, offshore, and home -- formal and informal agents, captive and outsourced operations, multi-channel, and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers.
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