SAN RAMON, Calif., Sept 17, 2012 -- Eric Merritt has joined Five9, Inc., a provider in cloud-based contact-center software, as Lead Architect. Merritt is an expert in designing, developing and deploying large-scale, mission-critical software systems.

"We are excited to have Eric join the Five9 team. His unparalleled expertise in creating highly scalable and reliable systems is ideal for our enterprise clients who rely on Five9's cloud-based software to run their mission-critical contact centers." Mike Burkland, president and CEO, Five9

Merritt Recognized as Erlang Pioneer Merritt is a leading authority on Erlang, the highly scalable programming language used for maximum performance, scalability and uptime in mission-critical cloud applications.

-- Merritt is the co-author of "Erlang and OTP in Action," the highly acclaimed hands-on guide for designing complex software systems.

-- Merritt co-founded the Erlware community; an umbrella organization dedicated to bringing high quality, well tested, usable libraries and tools to the Erlang community.

-- Merritt began his career developing applications in C and Java on IBM mainframes and eventually moved to developing for the cloud; working for companies such as Amazon.com and PEAK6 Investments, LP.

"I'm thrilled to be working with an industry leader like Five9. The company has built a powerful solution for the call center, delivered via the cloud. I'm confident I can help Five9 continue to ensure all of our clients have the enterprise-class scalability and consistency they need to power their call centers." Eric Merritt, chief architect, Five9 (Find Eric on Twitter @ericbmerritt)

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com