The Global Association for Contact Center Best Practices & Networking

DALLAS, May 12, 2011 -- Fonality, a business communications company, today announced the signing of more than 200 tech firms in the first quarter of 2011 which will leverage its cloud-based Unified Communications (UC) services.

The company is changing how a growing list of technology firms communicate, and the trend of advanced cloud-based VoIP solutions is now being experienced by more than 3,000 technology firms. Innovators such as JibJab, Overland Storage and Nuspire are benefitting from Fonality’s Fortune 500-grade UC and contact center capabilities. Based on open standards, Fonality’s cloud-based telephony solutions are easy to use, simple to manage and affordable to deploy.

"Technology firms represent the very foundation of forward-thinking and innovation," said Fonality’s Chief Technology Officer, Rick Bushell. "They are constantly in pursuit of the latest solutions that will improve business practices, as evidenced by the adoption we’ve seen in 2011. Fonality is focused on reshaping how these companies collaborate and communicate though cloud-based VoIP and UC solutions. Now they can leverage advanced business communications features without disrupting their operations or negatively impacting their expense line."

Fonality’s unique UC platform, Fonality Heads Up Display (HUD) is a system that connects phones, desktops and important business applications into a single, user-friendly interface. Productivity-enhancing features, such as unified messaging with email, secure chat and Microsoft Outlook contact integration, are combined with audio conferencing, photo caller ID, visual voicemail, email/text, ring-back and on-the-fly call recording.

Fonality technology customer successes include:

Overland Storage, a San Diego-based provider of data management and data protection solutions, transitioned to Fonality from multiple communications systems, including Avaya and ShoreTel.

"With more than 300,000 global installations, providing superior and reliable tools for our employees to best serve customers is critical," said Greg Harvey, director of IT at Overland Storage. "We now have advanced UC and contact center features, while saving more than $14,000 a year on system maintenance costs."

Nuspire is a managed network security service provider with an ever-growing customer base of more than 2,500 locations, monitoring more than 80 million security events globally per day. Based in Commerce, Mich., Nuspire’s security solutions can be either cloud or customer premises based.

"With Fonality we are able to get our customers to the correct support staff members effortlessly and efficiently," said Andrew Ghadaf, associate engineer, Nuspire. "Fonality has helped ensure our clients get the appropriate level of support required, and Nuspire has saved thousands in overhead per year in doing so."

Fonality HUD’s advanced features can display every aspect of a technology firm’s contact center environment, including a color-coded status of the customer service or sales team and their interaction with current callers, as well as those in the queue. The system can also be seamlessly integrated with critical business applications like SalesForce, NetSuite, VanillaSoft or SugarCRM to provide real-time information to improve the customer experience.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.telecomreseller.com

About Fonality:
Fonality is North America’s fastest growing business communications company and a leading provider of cloud-based, VoIP phone and Unified Communications solutions for small and mid-sized businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standards based communications software.