Hoesbach/Germany, Oct 24, 2011 -- ASC, a global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will implement its VoIP recording solution EVOip together with its Partner INSIYABI, at the contact center for the Grand Prix of Abu Dhabi. As of November 2011, all calls will be preserved.
The system will be integrated in the existing IT infrastructure at the contact centre for the YAS Marina Circuit. Located on a small island in the Persian Gulf facing Abu Dhabi, the circuit was inaugurated in 2009 with the final race of the Formula One™ World Championship.
EVOip, an entirely software-based solution, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It also records encrypted calls, protects customer data by meeting stringent standards from the payment card industry (PCI DSS), and provides access to many functions directly through the IP phone. Posted by Veronica Silva Cusi, news correspondent Source: http://www.realwire.com
About ASC: ASC is a global provider of solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information, enabling organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations; therefore, ASC provides an important contribution to public safety.
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-medium-logo.jpg){kind=logo}
