The Global Association for Contact Center Best Practices & Networking

MOUNTAIN VIEW, CA, Nov 28, 2011 -- Based on recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2011 North America Frost & Sullivan Award for Product Differentiation Excellence. Each year, Frost & Sullivan presents this Award to the company that demonstrates superior features and functionality, as well as quality and complexity. This is no small feat considering that Teleperformance operates 263 contact centers in 50 countries with 128,000 employees.

Teleperformance has a dedicated security team of more than 50 professionals holding various professional security certifications including Certified Information Systems Security Professional (CISSP), Certified Fraud Examiners (CFE), and Certified Security/Information Security Auditor (CSA & CISA). These security providers are located across the world. The team's mission is to adhere to strict security standards to protect the confidentiality, availability and integrity of client data.

Teleperformance assigns a CISSP-certified Security Analyst (SA) to every client account; an added value service that is unique in the contact center market. The Teleperformance SA is responsible for identifying resources, tools and processes to enforce and manage client security requirements. In addition, Teleperformance provides Service Level Agreements (SLA's) to its customers. "Frost & Sullivan believes that these dual security enhancements serve as distinct world-class competitive advantages" asserts Frost & Sullivan Principal Analyst, Michael DeSalles."

In 2010, Teleperformance launched its Teleperformance Fraud Risk Assessment (FRA) solution. This enhancement helps identify and quantify the business impact of fraud risks. The assessment relies on knowledge of fraud trends, common and known vulnerabilities among client applications, and some of the ways an agent could circumvent controls within an application or process.

DeSalles adds, "Teleperformance has added innovation to contact center security that often surpasses the client's internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader. "

Teleperformance's Passport Secure Identity Management solution allows verified agents quick and secure access to necessary applications. Voice recognition technology provides definite confirmation of agent identity while eliminating the need for multiple agent passwords and creating a simplified end-to-end login process. This single sign-on voice authentication process prevents impersonation, unauthorized system access, or sharing of passwords.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About Teleperformance:
Teleperformance, the global leader in customer experience, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. The Group operates about 88,000 computerized workstations, with more than 120,000 employees (Full-Time Equivalents) across 268 contact centers in 50 countries and countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

About Frost & Sullivan:
Frost & Sullivan was founded in 1961 with a specific mission: To publish market consulting information and intelligence on emerging high-technology and industrial markets. The company soon developed a reputation as a company in growth consulting and corporate training. Now well into its fourth decade, Frost & Sullivan has a worldwide reputation for publishing high-quality growth consulting and training reports in more than 20 major industries.