SALT LAKE CITY, May 15, 2012 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announced that an international metal products manufacturer is shifting its global contact center functions to inContact. The company will move its U.S. and international contact center operations to the inContact cloud platform.

The company supports product lines and customers around the world through linked contact centers in the United States and Europe. The metal products manufacturer had utilized another cloud vendor to route its sales and customer service calls, but the company experienced a number of outages and poor call quality with the previous provider. Additionally, the previous cloud provider did not have the proper infrastructure to support the international routing the company required.

The metal products provider has high standards for customer care and availability in its contact centers, particularly as its center-based sales agents are mission critical to the company's revenue. The company selected inContact due to its history of quality service, reliability and availability, as well as the organization's European Cloud Network.

"Today's contact centers need to deliver top-quality service to customers wherever they may be located," said Paul Jarman, inContact CEO. "As the cloud contact center leader, inContact can provide multi-national customers with powerful and reliable solutions and connectivity that enables them to more effectively serve their customers' local needs."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.sacbee.com