GRAND RAPIDS, Jan 24, 2012 -- Calling the City of Grand Rapids could become easier. The city is considering the addition of a 3-1-1 Customer Service Directory.
The number would streamline finding a department. Right now there are about 200 phone numbers to different departments. City officials hope it would make it easier for residents to reach the right department by dialing 3-1-1.
The city would use 9-1-1 for emergencies, and 3-1-1- for all non emergencies.
Residents can use the number to pay a bill, ask for information, or report an issue. The calls would be tracked and monitored.
City officials are calculating the cost benefit to see if 3-1-1 is a good option. Posted by Veronica Silva Cusi, news correspondent Source: http://grcentral.wzzm13.com
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