News : Gryphon Announces Core Phone Contact Center to Simplify Do-Not-Call Compliance
NORWOOD, Mass., Aug. 14, 2012 -- Gryphon, a global provider in contact governance and compliance solutions, announces the general availability of Core Phone Contact Center™, a real-time, Do-Not-Call (DNC) compliance solution for outbound sales and marketing organizations and contact centers.
Core Phone is a network-delivered service that certifies all outbound telephone calls for compliance with federal, state, wireless and industry-specific DNC laws and restrictions, and internal business policies. Calls are either allowed or blocked by the Gryphon service, which incorporates each campaign's business-specific opt-out list, as well as leveraging established business relationships (EBRs) and consumer consent, to maximize the number of connected calls.
Core Phone Contact Center is provisioned at the telephone-carrier level. Feature-enabled telephone lines are plugged into a company's automated dialing platform.
When a call is blocked for compliance reasons, Core Phone Contact Center's embedded intelligence ensures that the calling agent is instantly freed up to make the next call. There is no latency, the system requires no hardware or software, and it is totally seamless for agents as well as for the called parties. Core Phone gives managers and executives a consolidated report of all activities, inside and outside the contact center.
Whether the calling is conducted internally or by third-party vendors, domestically or overseas, clients can obtain a complete, objective picture of the organization's efficiency, not just a segment view.
"Unlike the old-fashioned list-scrubbing services that many companies have had to use for DNC compliance, Core Phone Contact Center is built into the telecommunications carrier network," says Gryphon's GM of Phone-Based Services, Eric Esfahanian. "This network-based deployment allows clients to deliver a bulletproof, fail-safe solution that doesn't require any intrusive network modifications, costly equipment upgrades, or user intervention."
Core Phone Contact Center features Gryphon's Core™ engine, incorporating each company's business rules, procedures, and proprietary business relationships into a contact-governance profile. This ensures the highest level of marketing effectiveness by minimizing DNC blocks and encouraging calling based on each consumer's preferences. Business-to-business calling can also be configured to eliminate the over-suppressive consumer protection rules that may not be applicable to registered business-telephone numbers.
Core Phone Contact Center is a 100% warranted and indemnified technology, so Gryphon's clients can be sure that they are in compliance with the countless federal, state and industry-specific DNC and other telemarketing rules. State-specific rules such as permission to continue, no rebuttal, holiday, and state-of-emergency restrictions are controlled automatically, along with the regulations governing wireless-number dialing from automated dialing equipment.
Companies can also control dialing frequency, so prospects are not inundated with unnecessary calls and can apply these agent- or location-specific restrictions at an enterprise level.
Posted by Veronica Silva Cusi, news correspondent
Gryphon Networks is a provider of real-time marketing productivity and compliance solutions. Using patented technology, Gryphon’’s outsourced solutions offer direct marketing professionals a distinct competitive advantage by ensuring compliance while providing extensive reporting capabilities, increased data integrity, and enhanced resource management options.
Published: Thursday, August 16, 2012
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