News : HealthPlanOne Opens Call Center in Tampa
TAMPA, Fla., June 13, 2012 -- HealthPlanOne (HPO), a full-service Medicare and under-65 brokerage and member acquisition company, has recently opened a new Call Center and Brokerage in Tampa to accommodate the increased growth of its on-line healthcare business. The Call Center will offer service and reliability and will also allow HPO to form strategic alliances with other companies to expand their sales capabilities.
"The opening of the Tampa office is a natural next-step in the evolution of HealthPlanOne. We're excited about the possibilities of expanding our product offerings to new clients and delighted to continue to deliver superior information to insurance-seekers," said William Stapleton, CEO of HealthPlanOne.
Offering a robust online platform for consumers to research and select from more than 40 national and most regional carriers, HPO provides both on-line and off-line support from nationally-licensed sales representatives who are trained to help consumers navigate the difficult process of selecting an insurance plan.
Colin Connor, Director of Sales - Tampa, is looking to build a team environment that challenges people to grow. With nearly half of the licensed agents hired, an Open House for those looking to join HPO's team of Medicare Sales Representatives will be held.
Connor, who joined HPO in February, was attracted by the company's compliant organization that isn't bound by structure. He describes HPO as being "on the forefront of a technologically-sound environment with deep leadership and the knowledge which allows me to grow as an individual and an employee."
He is pleased that each of the new employees exhibits prior sales experience from a range of backgrounds. Newly-hired agents are provided with two months of rigorous training with on-going coaching provided throughout their careers. "We help agents really understand their role in the sales process. We take people out of their comfort zone to become an advocate for their clients and themselves, and by doing so, we offer unlimited earning potential for those with an entrepreneurial spirit."
James Mitchell, who joined HPO in February, testifies to Connor's claims. "I'm only a couple of months in and already experiencing an uncapped earning potential and success beyond my initial expectation. I enjoy coming to work for a company that takes pride in not only the services offered, but a company that goes above and beyond to ensure the success of the people that work for them. HealthPlanOne is helping me realize a dream that I thought was truly only a dream."
"We are pleased to welcome HealthPlanOne to Tampa," said Rick Homans, President & CEO of the Tampa Hillsborough Economic Development Corporation. "By creating new jobs in one of our primary industry clusters, this dynamic company strengthens our local economy and serves as an asset to our community."
In addition to serving the consumer markets with Medicare Advantage, Supplement, Individual/Family and Small Group plans, the new technologically-advanced Call Center will also attract new business opportunities with companies in the healthcare and insurance industries.
The highly scalable Call Center, with a capacity of up to 10,000 calls per day, enables companies to utilize HPO's resources as a seamless extension of their sales force. In addition, the fully-integrated CRM, Telephony system and Reporting Platform deliver quality programming solutions and responsiveness to client's needs.
Posted by Veronica Silva Cusi, news correspondent
Founded in 2005, HealthPlanOne offers the broadest portfolio of Individual, Family and Medicare eligible health plans from top-rated carriers nationwide. Holding licenses in all 50 states, the agency is appointed with all major national and regional carriers and offers nationwide assistance from knowledgeable, licensed insurance agents.
Published: Thursday, June 14, 2012
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