The Global Association for Contact Center Best Practices & Networking

Feb 3, 2012 -- The HSBC Contact Centre in Swatar, which exclusively services UK customers, is holding a recruitment day in Gozo. Human Resources personnel from the HSBC Contact Centre, which is part of the UK business, will be present to answer queries from potential applicants wishing to join the dynamic organisation in Swatar. The HSBC Contact Centre is seeking to recruit people for the position of Banking Specialist.

As opposed to mainstream banking, employment at the Contact Centre does not require a banking specialisation. Applicants need to have good interpersonal skills and speak fluent English to qualify. Selected candidates will then receive a 12 week training programme on full pay before they are integrated into the Contact Centre banking system, which is on shift-rotation basis

At present, there are some 12 employees working at the HSBC Swatar Contact Centre hailing from Gozo. Gozitan employees benefit from free Gozo ferry tickets and free return transport from Cirkewwa to the Swatar Contact Centre.

Gozitan employees have joined HSBC to secure a job that would offer them stability with an international company. Working for an organisation with an excellent reputation offers them an opportunity for career development and progression, including travelling and working abroad with the same company.

"Worldwide recognition is something that few companies offer, and HSBC is present in over 70 countries. Working for HSBC has given Gozitan employees the opportunity to progress in their career and with that also comes remuneration. HSBC also offers a work performance-related bonus on top of the monthly salary which can be increased according to one’s capabilities, along with other options like overtime," HSBC said.

Royston Schmedlin, Centre Director at the HSBC Contact Centre in Swatar, said, "Our staff, who have increasing opportunities to train themselves into banking experts and work their way up the career ladder within HSBC. Such career development is also a valid passport for staff who wish to work within the HSBC network worldwide."

The HSBC Swatar Contact Centre employs 482 people. Staff also benefit from subsidised banking with HSBC, and free gym and other leisure facilities.

Posted by Veronica Silva Cusi, news correspondent
Source: http://gozonews.com

About HSBC:
HSBC Holdings plc is a public limited company incorporated in England and Wales in 1990, and headquartered in London since 1993.