The Global Association for Contact Center Best Practices & Networking

Salt Lake City, UTAH – October 27, 2010 – Teleperformance, a provider of outsourced CRM and contact center services, reported that its Platinum services have played an important part in supporting the high quality customer care of Hughes Network Systems, LLC (HUGHES), the global leader in broadband satellite networks and services.

"Hughes is dedicated to providing superior service to all its customer segments," said Dave Zatloukal, Senior Vice President of Network Services for Hughes. "Teleperformance works with us very effectively in a rapidly changing environment to support the launch of new services, and then dynamically adjusts as we scale the activity.They understand how we operate, what we want to achieve, and are very agile in responding to our needs."

Teleperformance introduced its Platinum service concept over a year ago and has successfully deployed the program for Hughes, supporting their delivery of premier support services to an extensive customer base across North America, from large enterprises to consumers. As part of this program, the companies worked together to target and enhance a number of key performance and customer satisfaction metrics for HughesNet^(R) consumer subscribers, leveraging Teleperformance’s U.S.-based team of technical support professionals, and which resulted in high levels of customer satisfaction and first-call resolution.

Dominic Dato, Executive Chairman of Teleperformance USA, said, "With the Platinum premium standard of service, we show our commitment to elevating the customer experience and yielding continuing success for our clients. Being willing, able, and experienced in facilitating necessary, productive change, and offering the highest possible level of customer service, we are able to drive breakthrough results like those achieved for Hughes."

"Our long-term strategic relationship with Hughes demonstrates Teleperformance’s ability to raise the bar on customer service," states Brent Welch, CEO of Teleperformance USA. "Our experience, global reach, and focus on quality allow us to consistently exceed expectations and drive the best results in the industry."

About Teleperformance:
Teleperformance, the global leader in customer experience, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. The Group operates about 88,000 computerized workstations, with more than 120,000 employees (Full-Time Equivalents) across 268 contact centers in 50 countries and countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.