The Global Association for Contact Center Best Practices & Networking

SALT LAKE CITY – August 02, 2010 — inContact a provider of on-demand call center software and call center agent optimization tools, announced today that it is partnering with Verint^(R) Systems Inc. a provider of actionable intelligence solutions and services for enterprise workforce optimization and security intelligence. inContact will convert Verint’s workforce management (WFM) solution to their platform and deliver it via the cloud to contact centers of all sizes.

Verint Witness Actionable Solutions^(R), part of Verint Systems Inc., is a solution for workforce optimization—including workforce management—solutions in the contact center market, extending through to branch/remote office and back-office operations environments.

Powered by Verint, the new inContact cloud-based workforce management solution is designed to simplify and automate staffing in today’s customer service operations. inContact WFM helps optimize agent-handled contacts, reduce the risk of missed service level goals, minimize costs through the efficient use of overtime and by reducing overstaffing, manage schedule adherence, and help ensure the best possible use of agent resources.

"inContact has emerged as a market leader and ideal choice for us to partner with in the cloud market. We’re very pleased to be working together to reach a new market with our WFM solution, and open new opportunities for both of our organizations," said John Bourne, senior Vice President, Global Channels and Alliances, Verint Witness Actionable Solutions.

"Contact centers of all sizes can benefit from automated WFM solutions," added Jim Tanner, inContact Executive Vice President of Product and Strategy. "We are very excited to partner with Verint to offer a leading WFM solution to the market with all the benefits of the cloud – rapid deployment, low IT burden, flexibility and a pay-as-you-go model. We believe that this new offering will help us to enhance the penetration of our entire solution portfolio."

Concluded Tanner, "The new inContact WFM solution, powered by Verint and delivered via the cloud, will make this technology more widely attainable, enabling our customers to optimize their workforce to deliver a compelling and differentiated service experience. We look forward to the debut of the solution at our upcoming inContact User Conference in September."

About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.

About inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.