Fredericton, NB, July 31, 2012 -- Indosoft Inc., a provider of multi-tenant unified communications software announces the release of Q-Suite 5.7 for Asterisk. This release of the scalable multi-tenant call center software will allow service providers to setup Asterisk based call center platforms and offer managed contact center services.

Q-Suite 5.7 provides the opportunity to deploy Asterisk based call center services on a IP telephony platform with powerful ACD and Dialer engine to handle the most demanding call workflow requirements. Its flexible architecture scales to multiple Asterisk servers for setting up geographically distributed contact center operations. ACD with skills-based routing, Virtual and Personal Queues, Predictive, Preview and Progressive dialing, are features designed to cater to the needs of enterprise clients. Q-Suite also comes with extensive API for CTI integration through Web and .NET.

Managed Service Providers will benefit from Q-Suite’s built-in GUI based Call Flow builder, Agent and Admin screen theming capability, HA (High Availability) and Call Survival. A powerful Customer-Agent interaction Script Builder, real-time dashboards for supervisor monitoring and detailed historical reporting are all available out-of-the-box.

"Asterisk based call centers with Q-Suite 5.7 is a cost effective way to offer managed services and build distributed call centers." said James Terhune, Chief Technology Officer at Indosoft. "With the availability of integration to reliable third party applications for call recording, workforce management, quality monitoring, TTS and ASR, Q-Suite provides an excellent opportunity to build out a complete call center platform with considerable cost savings by leveraging Asterisk."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com