The Global Association for Contact Center Best Practices & Networking

Johannesburg, 17 Feb 2011 --  Call centre and communications provider, Inter-Active Technologies, has been awarded the contract to manage customer service and customer care initiatives for electronics Samsung South Africa.

Inter-Active Technologies officially took over Samsung's customer services responsibilities on 1 February 2011, after being awarded the contract in October 2010.

Inter-Active Technologies Operations Director, Gerald Terblanche, notes that the company's involvement in the contract deals with Level 1 and Level 2 product support and customer service, which involves all aspects of technical and service-related queries. "By providing a total solution to existing needs, and being an advisor with respect to future needs and trends, I believe that this is the perfect opportunity for Inter-Active Technologies to facilitate service delivery for Samsung, which will result in more satisfied customers," he continues.

Terblanche believes that the company was awarded the high-profile contract owing to its proven track record with existing clients. "I believe that the contract was awarded to Inter-Active Technologies on merit essentially, and because of our expertise in training and quality methodologies," he explains. "Our staff have demonstrated capabilities in offering end-to-end solutions, not only within the arena of outsource contact centres, but also in terms of having the technology, product set and skills set, which will serve Samsung well in delivering on its strategic objectives."

"Inter-Active Technologies is always focused on acquiring business which falls within our target customer profile, and we are already in advanced discussions as far as several new opportunities are concerned," Terblanche concludes.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.itweb.co.za69

About Inter-Active Technologies:
Established in 1999, Inter-Active Technologies (Pty) Ltd delivers Customer Contact Centre Innovation and Customer Service. We are specialists in providing Outsourced Contact Centres, Professional Services, Contact Centre Software and Technology platforms. Inter-Active Technologies are also providers of Functional Disaster Recovery Frameworks, Inbound Call Capacity Over-flow, Outbound Customer Service Campaigns to Contact Centre Process and Business Maximisation, Knowledge and Resource Management and bleeding edge VoIPath!22 IP Contact Centres.