The Global Association for Contact Center Best Practices & Networking

THE staff and directors of IPPlus PLC are celebrating today as they have been awarded the prestigious Investors in People accreditation for the second consecutive term.

A varied cross-section of the staff within IPPlus were interviewed during the assessment, and the subsequent report produced demonstrated that this Suffolk-based company is ‘a great place to work.’

All three divisions of IPPlus; Ansaback, CallScripter and IP3 Telecom, fared extremely well in the report and it was noted that the feedback from this 2010 assessment was consistently more positive than previously.

A key factor which contributed to this conclusion is that the emphasis of the organisation is put on the strategy of developing individuals from within, and this is clearly illustrated by the fact that 87% of promotions happen internally.

The company ethos and culture is one that strives to maintain a balance between an unpressured approach, whilst also ensuring that the key targets and objectives are continually met.

In addition to this, the leadership style and overarching culture of the company is set from the very top by the Managing Director, who is viewed as being approachable and friendly towards every member of staff. Managers at all levels are encouraged to adopt a similar style and sit in open plan offices alongside their teams so they can be aware of what is happening; whilst encouraging and motivating their teams.

The various recognition and reward strategies that are in place within IPPlus are highly valued by staff, particularly those in the call centre. Examples include: being able to leave their work stations as necessary (often rigorously monitored in call centres), and assistance from other staff members if calls begin to back up (with even senior level management being known to lend a hand).

Stuart Gordon, Financial Director of IPPlus, commented: "Investors in People is a highly prestigious accreditation, and we are delighted to have been awarded the honour once again. Our company’s success is intrinsically linked to the staff and their dedication; and IPPlus’ commitment to our employees is a long-standing one which we will continue to nurture and develop."

About CallScripter:
CallScripter is part of IPPlus PLC, the AIM listed business services group, whose interests include software and outsourced contact centres. Headquarters are in the UK with global partners in the USA, Australia, France, Germany and the Netherlands. CallScriper provides solutions to a client base across a wide range of industries including Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Accident Management and Charities.