KXEN - A Second Year of Record User Satisfaction Survey Results
KXEN, the provider of data mining automation solutions, today revealed its second year of record user satisfaction survey results, with 90% of users declaring KXEN had improved their business, and 94% stating it was strategic to their organisation going forward. At the same time overall user satisfaction scores increased, with product functionality and quality of support warranting special mention.
The KXEN 2009/10 user survey polled 3000 users across more than 400 customers representing the telecommunications, banking, financial services, and retail sectors across North America, UK and EMEA and Asia. 54% of respondents work in organisations with greater than 1000 employees. More than 95% of respondents agreed KXEN’s software had met or exceeded their expectations while 96% declared a high or very high level of satisfaction.
KXEN CEO John Ball said it was clear from the survey findings that KXEN is helping users optimise their customer lifecycle management while driving significant incremental profit improvements. "We’re seeing more and more companies switching to KXEN as they leverage the strengths of our customer lifecycle solutions including ease of use, faster time to market and improved accuracy."
About KXEN: KXEN, the Data Mining Automation Company™, delivers customer lifecycle analytics to enterprises that depend on analytics as a competitive advantage. KXEN's Data Mining Automation Solution drives improvements in customer acquisition, retention, cross-sell and risk applications. Its solution integrates predictive analytics into strategic business processes, allowing customers to drive greater value into their business. Founded in 1998, KXEN has corporate offices in San Francisco, California and Paris, France, with Fortune 1000 customers around the world.
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