SANTA CLARA, Calif., June 20, 2012 -- LiveOps, Inc., the global provider in cloud contact center and customer service solutions, today announced that it has formed a strategic alliance with Concentric Cloud Solutions, which has added LiveOps Platform to its Cloud Voice service offerings targeting small and medium businesses.

The new Concentric Cloud Contact Center service integrates the cloud-based LiveOps Platform and Applications with the Concentric enhanced telephony services network. The solution provides the ability to quickly enable multiple communications channels including voice, chat, email and social media over a single platform and tighter integration with cloud-based CRM databases. In addition, the flexibility of a cloud contact center gives organizations the ability to scale up or down quickly to address near real-time business demands.

"The alliance with LiveOps aligns perfectly with the accelerated pace of cloud adoption," said Peter Papavasiliou, Chief Marketing Officer for Concentric Cloud Solutions. "Our clients are implementing cloud solutions for their affordability, ease of use, flexibility, reliability and scalability. All of these attributes are critical to the contact center especially for small- to medium-sized companies. We are well-positioned with LiveOps to offer our clients a leading end-to-end solution."

The solution is well-suited for companies in the retail, insurance, high-tech and financial services industries. Within a matter of weeks, companies can deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, multichannel and social media capabilities, and have the ability to provision functionalities to a distributed workforce.

"A majority of our clients are in industries where their customers expect high quality service across multiple communications channels. With our integrated solutions, we are able to deliver flexible and affordable pay-as-you-go service," said Mark Westover, Senior Vice President, Corporate Development & Operations for LiveOps. "We greatly value the alliance and look forward to our mutual success."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com/story/liveops-forms-strategic-alliance-with-concentric-cloud-solutions-concentric-to-add-liveops-platform-to-its-product-offering-2012-06-20