The Global Association for Contact Center Best Practices & Networking

KILLEEN, Jan 13, 2012 -- Aegis laid off 170 workers Friday from its call center in Killeen, but said the positions were seasonal and that some of the employees could be rehired.

The layoffs were taking place Friday afternoon, the company said in a brief press release, and the workers were being advised of their final pay and of their eligibility to return, the company said.

Aegis said the layoffs are the result of a decline in "seasonal health care client engagement in support of open enrollment."

It said the temporary workers were advised of the seasonal nature of the jobs when they were hired.

Many could return for the next open enrollment season, which typically runs from August through January.

"Aegis has substantial roots in the Killeen community, and will be adding new client engagements in the Killeen center in the coming months," the company said.

"These clients include leading health care and financial services companies," Aegis said.

In September, the global business-process outsourcing provider announced it was looking to hire 700 additional people to fill temporary positions at its 110,000-square-foot Killeen contact center.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.kwtx.com

About Aegis bpo services limited:
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.