Major Offshore Call Centre to Chase Australian Companies
August 25, 2011 -- SPi Global, a Business Process Outsourcing (BPO) company in the Philippines, has established an Australian office to form business partnerships with local companies for their call centre and other outsourcing needs.
The company’s decision to establish its presence in Australia bodes well for the Philippines, which recently emerged as the top off-shoring destination for Australian firms.
SPi Global is a wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications provider in the Philippines.
"We are keen to enter the Australian market and attract major companies to our customer relationship management services," said Mr Maulik Parekh, SPi Global President and CEO. "Many Australian and US companies have already discovered the Philippines as a place where they can cost-effectively drive their Customer Relationship Management (CRM) and we are keen to attract more business," he added.
The industry sectors targeted by SPi Global in Australia include financial services, healthcare, legal, consumer electronics, travel and hospitality, entertainment, government agencies, retail, telecommunications, and publishing, offering lower costs and greater efficiency in CRM.
About SPi Global: SPi Global Solutions is one of the world's largest and most diversified Knowledge Process Outsourcing and Customer Interaction service providers in the industry in terms of clients, geographic presence, and capabilities with more than 14,000 dedicated employees globally.
For more than 30 years, we have been offering Fortune 500 companies a full roster of high quality, innovative, end-to-end solutions. Our clients look to us for:
22a wide range of voice and non-voice BPO solutions
22the broadest global delivery network with 24 locations spanning North America, Europe, and Asia
22the ability to effectively combine deep domain knowledge with our core capabilities to deliver high quality, single source solutions that provide cost-efficiencies, scalability and exceptional customer care.
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