The Global Association for Contact Center Best Practices & Networking

Market Leader - One of 22 international presenters from around the world

Las Vegas, NV USA and Springfield, Massachusetts – Mass Mutual – a market leader will be presenting at the global best practices conference ‘Top Ranking Performers in the Contact Center World’ taking place 2-5th November 2010 at the Palms Resort & Casino in Las Vegas.

The first call center was established in 1982 in an effort to centralize support services. Subsequently, additional call centers, modeled after the original, were added to support each business unit. MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

MassMutual will be sharing best practices from their contact center and also one of their customer service representatives will be sharing best practices from an agent’s perspective.

 The conference is unique in that it features only award winning contact centers and the people who work within them – they will be presenting their top tips for best practices and sharing the stage with presenters from 22 other nations who represent the best in the industry in 2010.

ContactCenterWorld, the Global Association for Contact Center Best Practices & Networking runs the event in Las Vegas every year and President Raj Wadhwani said "This is a unique event – no amount of money can buy a speaking slot and all the presenters are the best in the industry – not sponsors who make claims about what they can do, in fact we don’t invite anyone to speak, they all have to earn the right by undergoing a vigorous selection process where other executives who run centers vote and only the best present".

The conference features top banks, mobile phone companies, investment firms, retailers, government, consumer products manufacturers, outsourcers, airlines, hotels and many, many more sectors giving delegates the best from within the contact center world.
More details can be found at this link www.ContactCenterWorld.com/conferences

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Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking