The Global Association for Contact Center Best Practices & Networking

Netcall plc today completed the agreed acquisition of Telephonetics plc. The joining together of the two companies and the further integration of Q-Max, acquired by Netcall in 2009, delivers a wide and compelling suite of contact centre and enterprise communications solutions.

Organisations require a number of tools to plan and forecast demand and supply of agents, route calls effectively, automate appropriate transactions, deliver exceptional caller experience, and gather together disparate sources of data to provide valuable management information. The new Netcall suite of products addresses each of these areas with best-of-breed solutions with hundreds of installations.

Henrik Bang, Netcall CEO, commented, ‘The enlarged Netcall group delivers an enhanced proposition for customer interaction solutions with a broadened and improved product offering. Q-Max Workforce Management software integrated with ContactCentre 59R ACD and QueueBuster(R) is a unique and valuable combination of technologies.60% of the UK’s Acute NHS Trusts and a large number of public sector organisations use our solutions. We now have more than 700 customers in all sectors and this is a fantastic opportunity to deliver the best of both Netcall and Telephonetics VIP products to more customers.I am really excited about the future opportunities for the group to deliver the key benefits of improved customer experience and minimised costs to organisations.’

About Netcall:
Netcall are specialist in callback, auto-messaging and contact solutions. They design and supply a wide range of innovative communication solutions to organisations of all sizes. Their solutions enhance thier clients businesses in the following ways: · Improved operational efficiency · Enhanced customer experience · Increased sales and productivity · Improved employee morale Their Intelligent Communications Platform™ runs either on hardware at a client’s location or as a supported service, hosted remotely. Set up is low-cost, low-risk, quick and easy with no capital investment.

About Telephonetics:
Telephonetics specialises in the development of digital computer telephony and speech recognition projects from conception through to specification, software creation, hardware installation and support. Its clients include large corporations, who rely on Telephonetics for its detailed and specialist knowledge of computer telephony and speech recognition.