Nov 1, 2011 -- Call centre software provider Netcall has won a tender from North Yorkshire Police Force in the UK to provide a suite of Netcall products. The award includes a framework agreement covering a further three police forces across the region.
Financial terms of the deal were not disclosed. Netcall will supply North Yorkshire Police with a suite of call handling products, including ContactPortal, an automated operator service and overflow facility, to handle calls when five or more external callers are waiting, as well as Netcall's Messenger+ and Mobility solutions to provide a messaging and mobility platform. Posted by Veronica Silva Cusi, news correspondent Source: http://www.telecompaper.com
About Netcall: Netcall provides a complete end-to-end solution for customer engagement, incorporating call handling, smart automation, callback, workforce management and data unification. Each solution can operate standalone or fully integrated as part of an integration communications platform. All Netcall solutions enable customers to reduce costs and increase quality of customer engagement. Netcall makes it easier to engage: simply, effectively, always.
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