The Global Association for Contact Center Best Practices & Networking

ORLANDO, FL, Dec 13, 2011 -- Voxeo, provider of Unlocked Communications, today announced the launch of Voxeo Connect, a new global channel partner program that positions resellers and system integrators to capitalize on companies' increased interest in improving the customer experience and the market for contact center technologies.

Voxeo Connect includes a newly launched Partner Portal, Certified Partner Program and resources to provide partners with additional revenue streams and a significant competitive edge in the Automated Interactions, Contact Center and Unified Customer Experience markets.

Voxeo Connect opens the door for partners to take advantage of opportunities in voice, mobile and social customer interactions. While traditional Interactive Voice Response (IVR) solutions for automated phone self-service still are in high demand, consumers are increasingly turning to text, web chat, mobile web, smartphone apps and social networks, like Twitter, for information. With Voxeo Connect, partners have the ability to leverage customer contact solutions that are ready today to support shifting communication preferences, thereby quickly tapping into new revenue sources.

Voxeo Connect underlines the company's increased investment in partner collaboration and success. Partners build upon Voxeo's cloud hosting and on-premise private cloud solutions, offering  specialization worldwide. The result is unmatched breadth and depth of expertise for channel partners looking to deliver value added solutions that improve the customer experience, ease adoption of new interaction channels and deliver quantifiable bottom line savings.

"Voxeo is a very partner-friendly organization that has established itself as one of the premier providers of multi-channel platforms supporting self-service and proactive applications in the cloud and on-premise," said Daniel Hong, Lead Analyst of Customer Interaction at Ovum. "Companies searching for a partner to help underpin their solutions in customer experience would be well-served exploring a relationship with Voxeo."

"Voxeo Connect is about creating mutually beneficial partner relationships that result in value added solutions for our customers," said Denny Adams, Director of Channel Sales at Voxeo. "Voxeo has always been committed to partnerships that result in the best solutions possible for our customers. Voxeo Connect reflects an increased commitment of both funding and resources to help our partners take advantage of new opportunities in the customer experience market."

Voxeo Connect advantages include:

Increased Partner Investment. Voxeo is increasing its investment in business partners who share its passion for solving customer problems and its commitment to excellence. The Voxeo Connect partner program includes: Sales opportunities for partners, training benefits and Marketing Development Funds (MDF) for co-marketing and demand generation. The large majority of Voxeo's business is driven through channel partners.

Voxeo Connect Partner Portal. Voxeo's newly launched Partner Portal provides immediate access to a library of sales and marketing tools, including collateral, proposal information, demos, webinar archives and more.

Voxeo Connect Certified Partner. This global program consists of solution providers, resellers and systems integrators who have a deep knowledge of Voxeo solutions and who have undergone a formal certification process.

Voxeo Customer Obsession Teams. Partners benefit from collaborative problem solving and free 24x7 expert tech support with a guaranteed 20-minute response time for Certified and Global partners. Obsession Teams deliver technical support, guidance and best practices, backed by the experience of working with thousands of companies and developers to deliver hundreds of thousands of speech IVR, touchtone, call routing and multi-channel applications.

The Triple Cloud. Never lose a deal on deployment preferences or global availability again. Voxeo offers a single Triple Cloud platform that enables partners and customers anywhere in the world to deploy on-premise solutions in a private cloud, leverage Voxeo's global cloud hosting, or take advantage of both models in a hybrid deployment that enables low-cost disaster recovery and overflow during peak traffic.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About Voxeo:
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success.