The Global Association for Contact Center Best Practices & Networking

Market Leader - One of the major international presenters from 22 nations around the world

Las Vegas, NV USA and Tampa, Florida USA  – New York Life  – a market leader will be presenting at the global best practices conference ‘Top Ranking Performers in the Contact Center World’ taking place 2-5th November 2010 at the Palms Resort & Casino in Las Vegas.

For more than 160 years, New York Life Insurance Company’s unwavering financial strength and time-tested investment strategies have provided consistent value and solid financial protection for our clients and their families. Since becoming the first American life insurance company to pay a cash dividend to policyholders in the mid–1800s, New York Life has continued to build a history of innovation—enhancing our existing product lines, creating new financial products, and maintaining a diversified portfolio to best accommodate our customers’ changing needs and lifestyles.

The NYL Contact Center has a 4-part strategy that forms the foundation of their Value Proposition. Their operation focuses on Customer Feedback, Technology, Culture and Leadership. New York Life has received industry validation of performance through a multitude of award achievements. They were recognized in 2008 and 2009 for Contact Center World America’s and World awards. The International Quality & Productivity Center has awarded NYL with Best Call Center, Best Use of Voice of the Customer and Best leader awards in 2007 & 2008. They have been certified as a “Center of Excellence” for 6 consecutive years by the Purdue Center for Customer-Driven Quality and their international benchmarking community which has over 25,000 members.

Several staff members from the Tampa site will be sharing best practices.  The conference is unique in that it features only award winning contact centers and the people who work within them – they will be presenting their top tips for best practices and sharing the stage with presenters from 22 other nations who represent the best in the industry in 2010.

ContactCenterWorld, the Global Association for Contact Center Best Practices & Networking runs the event in Las Vegas every year and President Raj Wadhwani said "This is a unique event – no amount of money can buy a speaking slot and all the presenters are the best in the industry – not sponsors who make claims about what they can do, in fact we don’t invite anyone to speak, they all have to earn the right by undergoing a vigorous selection process where other executives who run centers vote and only the best present".

The conference features top banks, mobile phone companies, investment firms, retailers, government, consumer products manufacturers, outsourcers, airlines, hotels and many, many more sectors giving delegates the best from within the contact center world.

More details can be found at this link www.ContactCenterWorld.com/conferences

About ContactCenterWorld.com:
Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking