The Global Association for Contact Center Best Practices & Networking

Lichfield, United Kingdom - 03 March 2010 - NextiraOne, Europe’s expert in communications services, has been named by Cisco Systems as achieving Cisco Channel Customer Satisfaction Excellence in the United Kingdom. Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. NextiraOne UK will be recognised for Customer Satisfaction Excellence in the Cisco Partner Locator with a special star indicator. This identifies NextiraOne as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process and is an important indicator for customers, Cisco personnel and partners.

Channel Customer Satisfaction Excellence assessment is based on customer feedback assessed each quarter in the Cisco Partner Access Online tool.  Cisco acknowledges Certified Partners that have the highest customer satisfaction distinction within each geographic region. On announcing the success, Bernadette Wightman, Managing Director, Channels Cisco UKI commented: "Customer Satisfaction Excellence is a core value we both share and a key driver of our current and future success. NextiraOne have shown an ongoing commitment in its investment of customer satisfaction that will strengthen its relationship with Cisco and its customers."

NextiraOne has celebrated a number of major successes already this year. At the beginning of the month the company was awarded ‘One to Watch’ status in the 2010 Best Companies Accreditation, recognising it as being "among the best employers." Since the beginning of the year the company has announced several important customer wins, including a major new Data Centre implementation for the James Paget NHS Trust and a new infrastructure and Contact Centre solution for SMC Pneumatics.

The company serves over 60,000 customers throughout Europe and designs, installs, maintains and supports sustainable solutions to meet its customers’ communications needs - from voice, data and video, to mobility, security and applications. Working with the world’s leading technology companies, NextiraOne provides end-to-end sustainable communications solutions to deliver measurable business benefits to its customers. The company’s strengths lie in its unequalled technology experience, the expertise of its people and its broad European reach. NextiraOne employs over 4,500 people, 220 in the UK.

Steven Skakel, Managing Director UK & Ireland at NextiraOne, said: "Our strength lies in delivering communications solutions that exactly match our customers’ requirements and in building long-term relationships both during project planning and implementation and in offering ongoing managed services and operational support. We are delighted that Cisco has recognised our commitment to our customers in their Customer Satisfaction Excellence award."

About NextiraOne:
NextiraOne are Europe's leading Experts in Communications and Contact Centre Solutions. We design, install, maintain and support all of our customers communications needs from voice, data and video, to mobility security and applications.