The Global Association for Contact Center Best Practices & Networking

Vienna, February, 2011 - NextiraOne, Europe’s provider in communications services, has again demonstrated its depth of competence in unified communications by becoming the first company in Austria to achieve Cisco Master Unified Communications certification. The Cisco accreditation requires profound knowledge and extensive practical experience in unified communications, video, voicemail, TelePresence, conferencing, mobility and contact centres.

To ensure that only the most highly qualified partners can offer Cisco’s solutions, NextiraOne had to undergo a stringent but fair evaluation process. NextiraOne Austria scored highly in terms of its know-how and the excellent skills the company possesses in both sales and services. NextiraOne’s Master Unified Communications certification ensures that customers will continue to enjoy the highest standards of service with an even broader range of solutions.

The applications and solutions offered by NextiraOne are indispensable for companies wishing to make effective use of their resources and customer-centric work processes and they are implemented by NextiraOne via voice gateways and Cisco Unified Communications Manager Express systems. The technical operation of the system is centred around Cisco’s Unified Communications Manager Version 8.0 as the central component of call handling. This brings together voice, video, data and mobile applications and enables call handling to take place via IP telephony. Cisco Unity 8.0, Unity Express and Cisco Unity Connection 8.0 all ensure that voice messages can be re-played, displayed and sorted appropriately, thus ensuring that no call will ever be lost in future.

NextiraOne also offers a solution for video-conferencing, now an indispensable part of almost every company’s communications. Internal and external video meetings with customers and partners can be set up easily, even from the desktop, by using Cisco Unified MeetingPlace 8.0 and Cisco Webex integration.

In addition, NextiraOne offers Cisco Mobility as an employee mobility solution, allowing every employee to be available on his/her own extension number via their mobile phone. This simplifies the process of contacting the right person with one single number, whether they are in the office or mobile.

"We congratulate NextiraOne Austria on this outstanding achievement and are delighted to welcome the company to an elite group of only very few partners who have achieved the Cisco Master UC specialisation. It shows that NextiraOne understands the needs of its customers and is extremely well positioned for the future," said Dr. Achim Kaspar, General Manager of Cisco Austria.

"With the first and only certification of Cisco Master UC in Austria we have achieved a strong team performance with our communications experts and we continue to build on our relationship with Cisco. We are one of only three partners who have achieved this status across the whole DACH region (Germany, Austria and Switzerland). We will continue to create individual solutions for our customers that make complex technologies simple to use," said Dr. Margarete Schramböck, Vice President Germany & Austria NextiraOne.

About NextiraOne:
NextiraOne are Europe's leading Experts in Communications and Contact Centre Solutions. We design, install, maintain and support all of our customers communications needs from voice, data and video, to mobility security and applications.